wiki:WikiStart

Welcome to CallTalker

calltalker_system.png

CallTalker is a powerful service center toolset aimed at customer-to-business communication, to deliver personal support.

Its goal is to simplify effective tracking and handling of client requests through the supported Chatbots.

Embedded into a fully customizable open sourced issue tracking ticketing system trac.

Trac is a no royalty, no proprietary ticketing system used to track issues and have a current and big support base see this page.

Enabling service teams to resolve issues faster, measure and improve support operations and deliver better customer experiences across channels.

Client channels don't have to be the traditional calls, emails and SMS services, we provide an interface to what your customers already have, there social media apps like Whatsapp, Telegram, Facebook Messenger to name a few.

As all Wiki pages, this page is editable, this means that you can modify the contents of this page simply by using your web-browser. Simply click on the "Edit this page" link at the bottom of the page. WikiFormatting will give you a detailed description of available Wiki formatting commands.

TracGuide is a good place to start.

Enjoy!
The CallTalker Team

Starting Points

For a complete list of local wiki pages, see TitleIndex.

Cheatsheet

For the testers that don't do the reading thing...

  • Message the chatbot on WhatsApp? at 066 005 7964 send Hi to begin.
  • Complete the automated (and customizable) verification questions - Called Registration - go figure.
  • Send command keyword claim after registration.

NOW the magic starts.

  • Login as a service agent on the login page. Username: user1, Password: user1.
  • Goto TAB Unassigned Chats and find the clients name - yes that is the one that did the registration and then created the Claim ticket.
  • Goto Client Chat and do-what-you-need-to-do.
  • Close ticket if you are done....
Last modified 4 months ago Last modified on Jun 28, 2019, 1:03:08 PM